Shipping policy
Here's a shipping policy tailored for Mourjoie:
Mourjoie — Shipping Policy
Processing Time
All orders are processed within 2–5 business days. Orders are not processed on Fridays or public holidays.Delivery Areas
We currently ship within Egypt. We deliver to Cairo, Alexandria, and all governorates via trusted courier partners.Shipping Timeframes
- Cairo & Giza: 1–3 business days
- Alexandria: 1–3 business days
- Other governorates: 3–7 business days
Shipping Fees
Shipping fees are calculated at checkout based on your location. Free shipping may apply on orders above a set minimum (to be defined by the brand).Order Tracking
Once your order ships, you'll receive a confirmation message with a tracking number via WhatsApp or SMS.Damaged or Lost Orders
If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date via DM or WhatsApp with your order number and photos (if applicable). We'll make it right.Returns & Exchanges
For our returns policy, please refer to our separate Returns & Exchange Policy.